Since starting out over 10 years ago, CCA is in stronger shape than ever with growing membership, a suite of new products and services and a clear focus on adding value to its members. CCA has grown in profile and is firmly regarded as a thought leader and industry champion as well as an authoritative source of research and comment. Tough challenges remain including continuing growth in call volumes; a squeeze on costs; offshoring trends; competition for human talent; security and fraud; legislative developments and increasing complexity of call content and customer demands. We have the expertise within the association and its membership to tackle these headon and to come up with innovative solutions.

Address: 20 Newton Place, Glasgow, G3 7PY
Telephone: 0141 564 9010
Fax: 0141 564 9011
Website: http://www.cca.org.uk/