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Call Centre Focus in Consulting Services Providers Directory

The Customer Management Portfolio has more than 20 years experience in producing leading businesstobusiness events and publications that reflect the rapidly changing and diverse hitech call centre and marketing media. It remains at the forefront of the industry by continuously developing existing events and adding new products to its portfolio, including the recently acquired portfolio of customer service and sales media products from Quest Media and Ithica The UK’s leading monthly magazine covering all aspects of the call centre industry and customer service in general. Articles give practical advice and tips on how to ensure successful and effective customer contact and the regularly updated website callcentre ensures that readers are kept abreast of the very latest market news. Regular features include: the latest product releases, call centre profiles, opinion from and interviews with leading figures, detailed case studies, a letters page, events previews and a comprehensive careers section. In short, a onestopshop for call centre professionals everywhere.The magazine’s website keeps contact centre executives up to date with daily exclusive news and all the latest mustattend events. It also supports CCF and provides all the needtoknow information about the publication, including details on how to submit article ideas, the subscription process and contact details of the CCF team. As well as the indispensable CCF Directory, the site also incorporates the sector’s leading careers website,

Telephone: +44 (0)20 7921 8544
Fax: +44 (0)20 7921 8548
Website: http://www.callcentre.co.uk/home