callcentres Pty Ltd is an online publishing, news and research company dedicated to the Australian and Asia Pacific contact centre industries. Established in 1999 and based in Sydney with a regional office in Singapore, callcentres has 30 employees and is recognised as the leading provider of research and information to the contact centre industry.Dr Catriona Wallace and James Organ who have a combined 30 years of highlevel research experience take the lead for callcentres.is owner and Managing Director of ACA Research and callcentres Pty Ltd. Based in Sydney and Singapore, providing research, analyst and online publishing services across the AsiaPacific region. Dr Wallace is Adjunct Faculty at the Australian Graduate School of Management, is a published author, has a PhD in Organisational Behaviour and is internationally recognised as one of the top researchers in the contact centre management field. Dr Wallace leads a team of analysts and online specialists and has developed callcentres into being the primary research and information provider for the contact centre, customer service and outsourcing sectors in the AsiaPacific.Dr Wallace has also been recognised as a finalist in the Telstra Business Woman of the Year Award for 2008.is owner and Managing Director of ACA Research and callcentres Pty Ltd. James has 15 years of research experience with extensive knowledge of research methodologies and particular expertise in the I.T., Contact Centre, and Automotive industries. James is especially proficient at handling difficult or complicated research briefs and presenting results in a clear and accessible way.

Address: Level 4, 121 Walker Street, North Sydney, NSW 2060, Australia
Telephone: +61 2 9927 3399
Fax: +61 2 9927 3327
Website: http://www.callcentres.net/callcentres/Live/me.get?SITE.HOME