We recognize that our people are key to the quality our services and invest heavily to ensure that we have the best talents.Our people take pride in their work, enjoy interacting oneonone, comfortable dealing with something complex and make the sense of it to your customers. People who are well trained and have all the initiatives to give their best.Once candidates qualify to join our team, we listen to them and train them extensively while examine our mutual potential together. Our trainers help them develop customer service sensibility, sales experience, communication skills and keyboard abilities. We then offer them every incentive to stay, learn and grow with us.Our agents are required to complete a thorough screening successfully, along with verbal and written testing that demonstrates competency in all relevant areas.We maintain multiple levels of supervisory staff. Our agenttosupervisor ratio is significantly lower than the industry standard. In addition, our unique Remote Supervision concept enables our clients to function as toplevel supervision.We monitor all activities in real time, initiate mystery calls, listening to live and recorded dialogs and review detailed statistics to ensure we handle all interactions efficiently and professionally.For our German projects, we can rely on the immense potential of Germanspeaking Prague citizens. Thanks to its German schools and its proximity to Germany and Austria, Prague has a large number of native speakers, as well.Imagine a company that really understands your business and your customers. A company dedicated to retaining and increasing your market share. A company which understands that the quality of its service is the quality of its people. A company leading the field in technological expertise. A company that understands that its services must be not only at the highest standards but also affordable and profitable for its customers and has built a unique cost structure for that sake That company is Telesophie. The objective of Telesophie is to make a cooperation with German Contact Center Providers on the German market and to work for YOU costeffectively with high quality at the same time

Address: 28. pluku 11, 101 00 Praha 10 - Vršovice
Telephone: +420 267 997 200
Fax: +420 267 997 104
Website: http://www.telesophie.com/