ICG provides complete customer support for order and billing, mission critical components, parts shipment, order conflict management and authorized returns while successfully managing the total customer purchasing experience in order to maintain customer satisfaction, loyalty and retention.Our stateoftheart electronic data gathering applications allow us to segment and profile target customers based on clients specific demographic profiles. ICG employs sophisticated data analysis tools and techniques that ensure the highest level of data accuracy and survey integrity.ICG offers a complete order and billing solutions for companies in need of sophisticated order processing and bill collections via conventional or eCommerce channels thus enabling companies to reduce delivery costs while increasing revenues from overdue or delinquent accounts. Services are provided based on customer specific buying, billing, ordering, and collections patterns.ICG helps clients maximize the return on their investment when conducting market research, lead generation, and the introduction of new service programs. We develop models that target specific market segments, target customers or industries, and track responses that generate results impacting the bottom line.

Address: Inc. 67 Millbrook Street Worcester, MA 01606
Telephone: 508-438-2600
Fax: 508-438-0032
Website: http://www.interglobalservices.com/