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The Connection in Consulting Services Providers Directory

For nearly two decades, Dial Connection has been delivering Call Center productivity solutions to the Banking, Collections, Mortgage, Fund Raising, Home Improvement, Medical, Entertainment, Service Bureau, and Manufacturing sectors. Dial Connection’s solutions are built on four core principles:The Call Center is an integral component of Customer Relationship Management CRM. Exceptional customer service is never optional.Call Center personnel should spend their time using data, not finding data.Agents in a productive Call Center are speaking with customers, not screening nonproductive calls.Productivity solutions must be easy to learn and easy to use.Dial Connection Prospecting and Telemarketing System DPTS, our Microsoft Windows® based enterprise solution, supports the best practices in Call Center operations using standard PC hardware, nonproprietary databases, and one or more telephony servers.Dial Connections Enterprise Software is FTC Compliant in regards to recent legislation signed into law by the FTC. This includes Abandon Rate Control, Abandon Messaging Playing and Do Not Call List Management. For more information on this feature please contact Dial Connection directly.

Address: 1040 Route 73 South, 1st Floor Berlin, NJ 08009
Telephone: (856) 753-6620
Fax: (856) 753-6626
Website: http://www.dialconnection.com/