Inova Solutions knows that call center statistics can be difficult to keep track of and even more challenging to use effectively. Our call center reporting solutions empower your workforce with the realtime ACD metrics they need to do their jobs more effectively.Inova’s call center reporting solutions simplify the complexity of call center management. Advanced middleware gathers operational data from ACDs and workforce anagement systems, and filters it down to just your most important key performance indicators, such as average handle time and abandon rate.These key performance indicators are then presented on a variety of call center reporting display technologies, including LED wallboards, LCD digital signage displays, webbased management dashboards and agents’ computer desktops.Inova’s realtime call center reporting solutions have helped contact centers across the world handle more calls without additional staffing, dramatically reduce abandon rates, increase service levels and more. Among Inova’s thousands of satisfied call center reporting customers are eBay, BlueCross BlueShield, Verizon, Bank of America and others.Inova Solutions is also committed to realtime communication on university campuses and other public facilities. Our electronic LED signage is an important part of a multilayered approach to campus security and mass notification.During an emergency situation, accurate, realtime information and instructions need to be instantly delivered to widely dispersed groups. Campus security officials at schools across the country trust Inova to keep community members informed and empowered to take the appropriate actions during a crisis.

Telephone: 1 866 686 8774
Fax: +44 (0) 2076 145 854
Website: http://www.inovasolutions.com/