In 1996 Vocalcom launched Hermes Pro, the first global call center solution based on a PCPBX server. Named the number one CTI IPPCBX solutions developer by IDC 2000, over 700 customers at 1200 locations in 20 countries are using this technology.Innovative technology to meet real business demands leads to an increase in your company’s efficiency. The technological advances provided by the Hermes Pro platform enables companies to bring together and personalize business applications to new levels of sophistication with ease.The agent environment has been designed to optimize user efficiency and to enhance productivity while ensuring the highest levels of quality in customer service. Hermes Pro is totally multifunctional in terms of operator and supervisor workstations. With an “All in the Box” concept linked to your network or connected to your PBX.It is the quality of the call that counts, not necessarily how fast the call was answered. Encore takes agent evaluation, coaching and training to a new level with CenterPlus. It is more than an evaluation tool. It allows you to merge workforce management, training, payroll, ACD and MIS systems data with advanced agent review and statistics. Agents can easily track their own performance. A simple interactive graphical format shows both strengths and weakness with an emphasis on opportunities for improvement.Encore Defender specifically designed for public service organizations. Create simultaneously monitoring and recording covnersations from m8ultiple telephone lines, plus detrunk, monitor and record mutiple radio channels.Small enterprises can take control of their business communications with Encore Small Business Recorder. Wygants new small business recording solution is flexible, accurate and reliable. Designed to assist small businesses with the evolving standards and regulations for recording, Encore efficiently addresses liability and order verification recording.Encore recording accomodates both VoIPonly systems and TDMVoIPhybrids and has providecd integrated reliable, cost effective VoIP recording technologies since 2000.Whether you need to record all telephone calls or portions of calls, Encore Digital Recording System meets these requirements. Encore integrates the latest telephone and data recording technology in a simple, reliable and affordable PC platform package record voice and data easily.Encore’s voice server architecture provides a centralized resource for unlimited simultaneous applications from multiple sources. With Encore you get total recordings for liability control, script based order verification, service observation and multichannel live monitoring.Tell us about your application. Using the Encore base system and addon modules, we can design a powerful recording system to meet all of your requirements. For a free copy of our demo CD, send an

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