McIntosh & Associates, a call center consulting firm, offers clients unparalleled expertise in the design, implementation and management of call center operations. We have developed a proprietary framework of more than 90 call center best practices that are used by our consultants to audit call center operations, identify performance gaps, and recommend pragmatic, actionable contact center solutions.We understand the complexity of the contact center environment—that success is based on the critical integration of people, process, and technology to deliver a superior customer experience. Whether you are seeking to reduce costs through call center outsourcing, process reengineering, or consolidation, we provide the leadership and insights essential for success. Our call center consultants bring both operations and consulting experience to each engagement and can help your organization develop the diverse skill sets required for successful call center management.Regardless of your operational mandate—sales, service, or support—our contact center consultants can help you optimize operational efficiency, improve customer satisfaction, and generate additional profits. We have experience in all customer communication channels, including voice, email, chat, white mail correspondence, and retail interactions.

Address: 1955 Lakeway Dr Suite 270B Lewisville, TX 75057
Telephone: (214) 488-2321
Fax: (214) 488-8242
Website: http://www.mcintoshassociates.com/home/default.aspx