ZiCi is one of New Zealands leading telecommunications expense control and activity management business intelligence specialists.Established in 1992 as Phonewatcher. In 1998 the company embarked on a longterm program of research and development and changed its name to Optimex SPS Limited. After the purchase of a competitive company’s customer base, ZiCi was formed as the new company, in 2002.We operate in the New Zealand, Australian, UK, and US markets. The company has a high degree of inhouse specialist knowledge and expertise that develops and deploys customer driven solutions.Our customers include national and local government gepartments, multinational financial institutions, multinational manufacturers, multisite learning institutions, legal institutions and multinational contact centres as well as a variety of singleoffice businesses.The ZiCi Reporting service delivers targeted information directly to individuals without the need for complex technical support and administration. The comprehensive online reporting options comprise of over 140 templates showing outgoing and incoming calls, an ad hoc reporting tool for individual report creation and an executive dashboard summary delivering benefits in cost management, network performance and human resource management.ZiCi Reports can be tailored to meet client’s specific information requirements and the method of report delivery is highly flexible i.e. reports can be accessed online or emailed directly to individuals in time to meet monthly reporting deadlines. A variety of report formats are available, some of which allow easy data manipulation and additional analysis.The company has a high degree of inhouse specialist knowledge and expertise that develops and deploys customer driven solutions providing seamless deployment, full servicing and technical support.Telecommunication spend can be an organisation’s thirdbiggest overhead after wages and rent and the dependency is critical. Yet according to the Gartner Group telco billing can be as much as 10 inaccurate. Its no wonder few organisations can stay on top of their telecommunications billing, without large internal resources or the assistance of third party expertise.ZiCi uses proprietary tools to measure your organisation’s telco usage directly from your PBX or Call Manager. These call data records CDR are filtered to produce easy to read and understandable summary reports which are viewable online. Now you have your own reports to compare against the oftencomplicated telco vendor invoices. They are fully customisable, exportable and managed completely by ZiCi Ltd.Each new customer gets a free ‘health check’ to see if there are savings to be made, by identifying whether any equipment is not being used and could be terminated, or by getting a better contract deal with their vendor.ZiCi also offers bill reconciliation, to ensure our clients’ telco spend is appropriate, and provides reports to show trends, highlighting areas of savings and any areas of concern, where action needs to be taken.

Telephone: +64 9 367 9357
Website: http://www.zici.net/